An Inside Look at the BYX Family
As you probably already know, Best Yet Express is a family-owned business. It’s led by Jay Newjahr, Owner and CEO, the son of founders Chris and Sherry Newjahr, and his wife, Lara Press-Newjahr, who serves as President. The husband-wife team has learned a lot along the way. In celebration of another successful year serving So-Cal, BYX sat down with Lara and Jay to get a closer look at what it’s really like behind the scenes.
How has doing business changed since BYX was founded?
Originally, much of the business consisted of one-off shipments. Companies with occasional shipments would hire us here and there, but they lacked the volume to offer steady business. This meant we were constantly chasing down the next lead, creating instability.
We still have some of those customers, but the focus of the business shifted to building partnerships with other businesses that rely on us to keep their operations going. We think of ourselves as an extension of these businesses that need us to perform to operate themselves.
Technology has also changed the business a lot. We’ve come a long way from two-way radios and handwritten post-it notes hanging on a pegboard. Everything is done online now and that has drastically changed efficiency. The company started with a pickup truck and a strict focus on trucking. Today, we’ve also expanded into the warehouse and brokerage space.