The Importance of Customer Service when Choosing a Trucking Company

BYX Fleet

In today’s day and age, it seems as if customer service is a lost art. For one reason or the next, many companies, including those in the trucking industry, don’t care about anything more than making a profit.

Fortunately, at Best Yet Express we have a different approach to customer service. Our goal is provide each and every customer, regardless of their wants and needs, with the best service possible.

Here are five reasons why you should only consider a trucking company with a dedicated approach to customer service:

1. Fast response. There is nothing worse than a trucking company that is slow to respond to inquiries, ranging from basic questions to problems with service and everything in between.

2. Answers to all your questions. If you have questions, we have answers. Does it get any easier than that? No matter what is on your mind, you can be rest assured that we are here to provide you with clear answers without delay.

3. We will take care of any problem you may experience. While it is our job to provide you with the best service, if something does come up we will step in and make it right. We don’t sleep at night unless our customers are 100 percent happy with the service they are receiving.

4. Know you are in good hands. It is one thing to think you are being taken care of. It is another thing entirely to know that your trucking company cares about your business as if it were their own. There is something to be said for knowing you are in good hands, regarding your trucking and shipping needs, at all times.

5. Never have to worry about being left out in the cold. Do you require immediate service? Do you have a question that needs answered right away? We make sure you always feel comfortable with the service you are paying for. If you don’t, we do whatever it takes to make things right.

Now do you see why it is so important to contract with a trucking company that provides top of the line customer service?

If you want to experience “real” customer service, contact us today.

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