Every business owner knows customer care is the name of the game. Unfortunately, offering the best customer care possible sometimes comes at a cost. While making shipping appointments seems simple at first glance, the logistics behind arranging a simple pickup or delivery is more complex than it appears.
The hidden cost of appointments
Every industry has annoying, unavoidable inefficiencies. The ones shipping companies like BYX deal with, however, didn’t exist just a decade or two ago. Originally, it worked something like this: Delivery companies would make their deliveries in the morning, and spend the afternoon making pickups. The only communication required was a quick phone call to let the customer know approximately when to expect the driver.